Patient Advice and Liaison Service (PALS)
PALS is a confidential service. If you need advice or have concerns about any aspect of your care in our Trust then please contact PALS.
We will:
- Listen to your view
- Help sort out problems quickly on your behalf
- Provide current information of NHS services
- Act as a gateway to appropriate independent advice and advocacy
services
- Advise you of the complaints procedure if required
Raising a concern will not affect your ongoing or future care.
How to contact PALS:
The PALS team are available 8.30 am to 4.30 pm, Monday to Friday
Freephone: 0800 432 0251
Email: wih-tr.pals@nhs.net
Write to PALS at:
PALS
Wirral University Teaching Hospital NHS Foundation Trust
Arrowe Park Road
Upton
Wirral
CH49 5PE
Outside office hours there is an answerphone and email service any messages will be responded to the next working day.
If you are seeking advice about health or NHS services NHS Direct provide a 24 hour service and can be contacted on the following:
Telephone: 0845 4647
Website: www.nhsdirect.nhs.uk
Wirral University Teaching Hospital NHS Foundation Trust
Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, Merseyside CH49 5PE
Switchboard: (0151) 678 5111