Complaints
Listening........Acting....….Improving
The staff at Wirral University Teaching Hospital NHS Foundation Trust aim to provide a high standard of care, however we realise that there may be times when we do not always get things right.
We welcome comments and suggestions about how the service can be improved for you and others. So, if you have a problem with our service or can suggest ways that we can improve your experience at our hospital please tell us.
Most concerns can usually be resolved immediately with the staff who are looking after you. This may be your nurse, midwife, doctor or health worker. Explain what has happened and they will do their best to put things right as quickly as possible.
If you want to talk to someone not directly involved in your care you may contact the Patient Advice & Liaison Service (PALS) on freephone 0800 432 0251 or email wih-tr.pals@nhs.net
If we are unable to resolve your concern and you wish to make a formal complaint, then you should do as quickly as possible, normally within 12 months of the event.
In this event you should put your concerns in writing and send them to the Chief Executive of the Trust:
Chief Executive
Wirral University Teaching Hospital NHS Foundation Trust
Arrowe Park Road
Upton
Wirral
CH49 5PE
Or alternatively you can contact the Complaints Department:
Telephone: 0151 604 7660
Email: wih-tr.complaints@nhs.net
Anyone who is receiving or who has received NHS treatment or services can complain. If you are unable to complain yourself then someone else, usually a relative or close friend may complain on your behalf with your consent.
The Independent Complaints Advocacy Service (ICAS) can provide free advice and support to anyone making a complaint. ICAS can be contacted on 0845 120 3735.
Listening Acting Improving - Complaints Leaflet