Ask Us, Tell Us
"You Said,We Did"
Providing the services you asked for
This area of the website is a chance for you to see what the Integrated Library Service (ILS) is doing for you. Our aim is to publicise the issues that you have raised with us and what we have been doing to try and respond to them.
If you want to add any ‘You Saids’ so we can fill in the ‘We Dids’ then use our Library Suggestion Form. Alternatively, contact us by phone or in person.
Below are some example of issues you have raised and how we have responded to them.
Service improvements in 2010 / 2011
You said you needed to access Maps Manager and Employee Online in the library.
We installed Maps Manager and placed shortcut links to Employee Online on all of the computers and laptops in the McArdle Library.
You said you needed somewhere to facilitate training sessions.
We introduced a booking system to allow you to book the McArdle Library IT Suite for your training sessions and projectors, laptops, screens, flip charts and technical support were made available.
You said you wanted more primary care resources available at the Arrowe Park site.
We re-located the Primary Care Core collection to the McArdle Library.
You said the PCs in the library were slow.
We replaced the PCs at the John A. Aitken Library with newer machines and purchased new laptop computers for the McArdle Library. We moved the scanner to a more convenient location at the McArdle library and are awaiting delivery of a new scanner for the JAL site. Fit bits docking stations have been added to 3 machine in the McArdle Library
You said the McArdle Library was too dark.
We installed extra lighting to ensure a comfortable working environment.
You said you couldn’t access files on your personal USB devices.
We arranged for one PC to be configured so that you could use any USB device (personal or encrypted).
You said you wanted to access UpToDate.
We have made UpTodate available for an initial 15 month period. UpToDate can be accessed onsite within the Wirral University Teaching Hospital NHS Foundation Trust, and if you are registered to access the WUTH staff Intranet from an external computer.